All Bookings
The terms and conditions detailed below apply to all bookings whether made online at Alexanderhotelbpl.co.uk or by a third party, telephone or in-person. All rates are subject to availability, all bookings are taken at the discretion of Alexander Hotel Bpl Ltd. The Hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
Payment Terms for bookings
Full payment is required at the time of arrival.
Payments by: Visa Debit/Delta, Visa Credit and Mastercard occur a charge.
First Night rate is payable as non-refundable deposit. We do take card details to guarantee your booking total value and charge your card to the value of your first night of your booking. You may cancel without additional charges until midnight two days prior to arrival, your first night non refundable deposit will be retained. You will be charged the full rate if you fail to attend on your arrival day and your booking will be cancelled the day after arrival date.
Check In/Check Out
Check-in is from 2.00pm and check out is 11:00 am. If you haven’t prepaid and plan to arrive after 3pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply. Please note early / late check ins are available but are subject to availability and fees apply.
Smoking Policy
The hotel is non-smoking and you will be asked to leave if you smoke in the hotel. There are designated smoking areas outside the hotel.
Parking – on-site
There is limited parking available, subject to availability. Pre-booking is advisable at the time of booking.
Privacy Policy
The Alexander Hotel will not pass your personal details to any third-party companies.
Behaviour
If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.
Feedback
Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to the hotel manager who will endeavour to help you and rectify any problems.
All complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it may take longer. We are unable to investigate any issues if they have not been reported to the hotel management during your stay.
Coronavirus
We require immediate notification if you or anyone staying with you or on a reservation you have booked is self-isolating or should be self-isolating in line with Government guidelines. In any circumstances, Blackpool Resort reserves the right to cancel any reservations, before or during your stay, if it is for the purpose of self-isolation.
When making a reservation at any of our accommodation, please ensure that you are complying with national as well as local government guidelines of the destination. This can include but is not limited to restrictions on maximum group sizes, mixing of households and the purpose of your stay.
Payment Terms and Conditions
Confirmation of Payment
Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation, be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, etc).
If you have not received your booking confirmation within the times stated above, please contact the Hotel so we can arrange for a duplicate copy to be sent to you.
Prices and availability are correct at time of going to press although we reserve the right to change any prices online without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; No refunds will be given if it is discounted later.
Online Bookings
The Alexander Hotel accept your booking in good faith that you have read and understood the booking conditions during the booking process.
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.
Cancellation by You
Please ensure that all members of your party have private holiday insurance to protect them from financial loss in the event of cancellation due to illness.
Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation.
For customers who pay in full at the time of booking, a deposit will still be charged in the event of a cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.
Main Entrance and Reception
The manager is available by phone to assist any guests who may be unfamiliar or unable to use the facilities or require assistance
Payment of hotel bills is made at check in. Our payment systems can be set up to accept a signature instead of a PIN number for guests who have arranged this via their bank or building society.
Guests are advised to inform Reception at check in if they will require any assistance in the event of a fire evacuation.
Public Areas – General
For reasons of fire safety, the circulation corridors of our hotel are subdivided at regular intervals by self-closing, fire resisting doors.
Bedrooms
We do not have any fully adapted bedrooms at the Alexander Hotel, some rooms are suitable for guests with limited mobility.The dimensions and nature of the facilities available in our bedrooms may differ between rooms depending on factors such as the age, design and layout of the building.
If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact the manager and we will do our utmost to assist.
Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles.
Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation.
In accordance with our policy and government guidelines, all of our hotel bedrooms are No Smoking.
Bathrooms
All our bedrooms have en-suite bathrooms.
Blackpool Resort Hotel Pet Policy
To bring a pet or guide/assistance dog to the hotel, guests must inform the hotel in advance while making their reservation.
The hotel will allocate a room based on the occupancy requirements, and guests must ensure that their dog is not taken into any other hotel bedrooms besides the one assigned by the hotel.
The hotel accommodates dogs and charges £10.00 per dog per stay, except for guide/assistance dogs.
If the dog causes any stains or damages during the stay, the owner/guest must pay for the cost of repair or replacement of furniture.
To avoid disturbing other guests staying at the hotel, owners/guests must control any noise made by their dog.
The hotel reserves the right to review its accommodation policy if operational issues arise. Dogs must not be left alone in any room at any time, and must be well-trained.
Staff are not authorized to care for dogs, such as feeding or walking. In public areas, dogs must be kept on a leash, and are not allowed in any food or beverage areas, except for guide/assistance dogs.
Guests are responsible for immediately cleaning up any deposits left by their dog. Working guide/hearing dogs are welcome, and no charges are applicable for them.
Complaints Procedure
At the Alexander Hotel , we strive to provide the best possible experience for our guests. We value your feedback and take all complaints seriously. To ensure your complaint is handled efficiently and effectively, It’s always best to raise issues as soon as possible whilst with us to enable the team to rectify and ensure your stay is the best it can be, however if you have returned home and would prefer to raise a formal complaint for acknowledgement by management we have established the following complaints procedure:
Written Complaints:
All complaints should be made in writing to: Alexander Hotel,29 Osborne Road.Blackpool,FY4 1HJ