Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
All main guests must be over 18.
Coronavirus Guidance & Restrictions
The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov.uk website here. You can also read the latest on Coronavirus from the Government here.
Booking Process
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is 50 percent of the total.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed.
If no deposit is paid the cancellation fee is still required from the guest.
Payments can be made by digital bank transfer, cheque or cash. For bank and cheque payments please add 30p to cover the bank charges.
Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in by: 14:00pm and before 19:00pm on day of arrival unless notice is given.
- Check-out by: 11:00am on day of departure
Deposit, Cancellation & Non-Arrival Conditions
A deposit of 50% of the total price after booking is required 48 hours before arrival.
Guests who need to cancel a booking should contact us as soon as possible. Cancellation free of charge up until 2 days before arrival. A charge of 50% of the total amount will be made if booking is cancelled within 2 days of arrival.
- If no deposit is paid and the room is not cancelled a cancellation fee of 50% of the total amount must be paid.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason other than exceptional circumstances forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the Lead guest, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the Health Act 2006.
Any Illegal drug use will result in being asked to leave immediately with no refund.
Pets & Service Dogs
We accept well behaved dogs for the additional fee of £10 per dog, to a maximum of 2 dogs per room. Pets are not to be left in the room alone and are not allowed on the furniture. Any damage caused by the pet/pets will be chargeable.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Accessibility Statement.
The hotel is an old Victorian house with stairs to all rooms.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 18 who stay with us; this includes full names and nationality, and/or passport numbers and place of issue, if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Using photographs and videos taken in the hotel for commercial, public or legal purposes is illegal. Those who do so will be subject to prosecution.
Terms References & Further Information
You may find the following link useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.
- Health Act 2006
- Immigration (hotel records) Order 1972
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Self Catering Terms & Conditions Template
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
COPYRIGHT ALEXANDER HOTEL BPL LTD 2024
Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
All main guests must be over 18.
Coronavirus Guidance & Restrictions
The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov.uk website here. You can also read the latest on Coronavirus from the Government here.
Booking Process
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is 50 percent of the total.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed.
If no deposit is paid the cancellation fee is still required from the guest. Please see the cancellation policy written above.
Payments can be made by digital bank transfer, cheque or cash. For bank and cheque payments please add 30p to cover the bank charges.
Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in by: 14:00pm and before 19:00pm on day of arrival unless notice is given.
- Check-out by: 11:00am on day of departure
Deposit, Cancellation & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible. A prepayment of 50% of the total price after booking is required 48 hours before arrival.
- Cancellation free of charge up until 2 days before arrival. A charge of 50% of the total amount will be made if booking is cancelled within 2 days of arrival.
- If no deposit is paid and the room is not cancelled a cancellation fee of 50% of the total amount must be paid.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason other than exceptional circumstances forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the Lead guest, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the Health Act 2006.
Any Illegal drug use will result in being asked to leave immediately with no refund.
Pets & Service Dogs
We accept well behaved dogs for the additional fee of £10 per dog, to a maximum of 2 dogs per room. Pets are not to be left in the room alone and are not allowed on the furniture. Any damage caused by the pet/pets will be chargeable.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Accessibility Statement.
The hotel is an old Victorian house with stairs to all rooms.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 18 who stay with us; this includes full names and nationality, and/or passport numbers and place of issue, if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Using photographs and videos taken in the hotel for commercial, public or legal purposes is illegal. Those who do so will be subject to prosecution.
Terms References & Further Information
You may find the following link useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.
- Health Act 2006
- Immigration (hotel records) Order 1972
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Self Catering Terms & Conditions Template
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
COPYRIGHT ALEXANDER HOTEL BPL LTD 2024